Acceptable Usage Policy

Acceptable Usage Policy

We operate this venture in goodwill to help developers, development firms, small business owners, entrepreneurs & individuals. We aim to serve our customers by providing an affordable platform to start a website, forum, blog or an online store. We expect our customers to outgrow our platform and eventually move to a larger technical infrastructure. We sincerely hope our articles and guides are useful.


  • You must be 18 years or older to avail our service; you agree to provide us with true and accurate details including name, phone, company details, etc. If you are NOT 18 years or over, we request you to exit this website and NOT use any of our service.
  • You agree that your contract is valid for a month, 1 year, 2 years and/or 3 years from the date of payment as per your selection; you agree that we do NOT provide auto-renewal service and it is your responsibility to take care of renewals on your own.
  • You agree to use the service only for legally allowed/appropriate purposes; you agree NOT to use our service for prohibited or inappropriate purposes. You agree not to use our hosting services to operate bandwidth intensive services such as audio and/or video streaming services, providing file/video download services, and/or use it as a storage facility. You agree NOT to use our hosting service for operating IRC/torrent/P2P services, etc.
  • You agree that our hosting charges are exclusive of domain names and we do NOT provide domain name registration services. You agree to register domain names on your own through other service providers.
  • You agree NOT to rent/lease/re-sell our services, in any way.
  • You agree NOT to misuse the hosting space provided by us; you agree NOT to sell or display prohibited/inappropriate items.
  • You agree NOT to tamper with our hardware/software and/or it’s settings by installing any unwanted software or any other way which may cause problems or issues.You agree NOT to misuse our network, servers, software, etc. in anyway.
  • You agree NOT to display and/or link materials that are harmful, violent, threatening, abusive, hateful or in any way discriminatory through your website. You agree that you will NOT use our services for hosting pornography websites, lottery websites and other websites similar in nature.
  • You agree to use the email services provided with the plan only for business communication & transactional emails and NOT for promotional purposes such as sending bulk emails. You agree to use a 3rd party service provider for bulk emails.
  • You agree to keep backups of the website, emails, data, etc. on your own and you agree that we do NOT provide any maintenance and/or data recovery services.
  • You agree to manage any dispute related to your website and/or business, without involving us in anyway.
  • You agree that we are NOT responsible for any problems that arise due to power surge, outages, virus, intruders, etc. In such scenarios we may suspend or shutdown the websites/servers and you agree to provide us with your full cooperation. You agree that we will NOT be held responsible for issues that arise due to such situations.
  • You agree that you are responsible for all activities performed through your account such as (but not limited to) modifying DNS settings, application installations, managing websites & data,uploading products, creating & updating website content, managing promotions, etc. You agree that you are responsible for all the contents uploaded through your account including logo, photos, text, data collected & stored, etc.
  • You agree that we may increase, decrease or modify resource limits on our servers & network time-to-time at our sole discretion. You agree that we may restrict and/or suspend accounts if we find overuse and/or inappropriate use of resources.
  • You agree that our total disk space storage allocated to an account includes files, Database Size, mailbox Sizes, etc. and we have the right to restrict and/or suspend accounts if we find overuse and/or inappropriate use of resources.
  • You agree that you will comply with all legal regulations applicable.
  • You agree that the information/links/articles/guides/guidelines provided through our website is strictly for reference purposes only and we are NOT liable for any issues.

Your account will be suspended without any notice if there are any breach of contract and/or if we find anything inappropriate/illegal (such as selling pirated software, movies, music, etc. that are NOT allowed), if you are violating laws & regulations, if there are copyright infringement and/or similar issues. We update our terms time-to-time at our discretion; please bookmark this page for updates.

Cancellations & Refunds

For some reason if you are NOT satisfied with our service, we do offer a 30 day money back guarantee. We request our customers to place a request for cancellations along with the reason by submitting a ticket to our customer support.

Cancellations must be placed within 30 days from the date of purchase; we will provide a full refund within 7 to 10 working days from the date of cancellation. Once your order is cancelled, your website/data will NOT be available.

We will contact you only via the registered email (please make sure you check the junk folders as well) and not any other methods like phone or chat.

Web hosting plans bundled with HTML templates are NOT applicable for refunds or cancellations.

Digital Goods

IMPORTANT: Cancellations & Refunds are NOT applicable for digital goods such as HTML templates, themes, etc. You may download your templates through your account, once you make payments.

Templates, Themes & other digital goods are provided by 3rd party though they are sold our website. We are NOT responsible for the templates & themes in anyway, sold through our website.

Contact Us

Customer Support

Submit Pre-Sales, Sales & Order related queries.

Technical Support

Submit Technical related queries.

Due to COVID-19 pandemic, support via phone & live chat is not available. Please contact us by submitting a ticket. We will try to respond as quick as possible. Sorry for the inconvenience caused.

Accepted Mode Of Payments

Web Hosting by WINAS ICT

(C)2020 - 2021, - a division of WINAS ICT Sdn Bhd (Estd. 2014).